Print-on-Demand Products
Because When Wolves Guard the Flock is printed on demand specifically for your order, we are unable to accept returns for change of mind, incorrect purchase, or similar reasons once an order has been placed and sent to print.
Damaged, Defective, or Incorrect Items
If your copy arrives damaged, defective, or is not the item you ordered, please contact us within 14 days of delivery at [email protected] with your order number and a photo of the issue.
Once we’ve received and reviewed your claim, we will email you to confirm whether your refund or replacement has been approved.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Lost or Delayed Shipments
If your order hasn’t arrived within a reasonable time-frame, please contact us and we’ll investigate with our printing and shipping partner and arrange a resolution.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
Questions about a return or refund? Reach out at [email protected].